Crisis Management Series: Managing Psychological Claims by David R. Price, Ph.D., and Michael R. Boutot Evaluating a psychological injury claim following a crisis event at work presents a delicate situation that combines the risk manager’s responsibility to the business and the compassion involved in addressing the human aspects of crisis management. By setting forth a clearly defined path of evaluation, companies can differentiate between the cases needing legitimate response and those that are unfounded.   Read more...